50 Emotions and Situations People Want to Avoid

50 Emotions and Situations People Want to AvoidPeople buy for one of two main reasons: to improve their lives or to avoid pain.

Last week, I talked about 50 reasons why prospects are going to buy your products or services 50 Reasons Why People Buy.

There are hundreds of reasons why a prospect would purchase your product or service in order to improve their overall life.

But, equally powerful are the dozens of reasons why a prospect would purchase your product or service because they want to avoid a painful emotion or situation.

That means if your product or service can help your prospect avoid an emotion or situation that causes pain, you need to let them know!

Here are 50 emotions or situations that most people want to avoid in their life:

1)    Anxiety

2)    Criticism

3)    Confusion

4)    Danger

5)    Death

6)    Deprivation

7)    Discomfort

8)    Discouragement

9)    Disrespect

10)    Embarrassment

11)    Entrapment

12)    Failure

13)    Fear

14)    Grief

15)    Growing old

16)    Guilt

17)    Heartache

18)    Humiliation

19)    Illness

20)    Insecurity

21)    Insignificance

22)    Insults

23)    Inferiority

24)    Intimidation

25)    Invalidation

26)    Loneliness

27)    Loss

28)    Manipulation

29)    Money-problems

30)    Obligation

31)    Pain

32)    Powerlessness

33)    Pressure

34)    Rejection

35)    Resentment

36)    Restrictions

37)    Ridicule

38)    Risk

39)    Shame

40)    Stress

41)    Suffering

42)    Tension

43)    Terror

44)    Unattractiveness

45)    Unimportance

46)    Unloved

47)    Unsupported

48)    Unwanted

49)    Worry

50)    Worthlessness

So, if you can convince your prospect that you can alleviate painful emotions or situations in their life, your sales will soar.

What I Know for Sure About Marketing

What I Know for Sure About MarketingIf you know anything about me than you know that I’m a huge Oprah fan. The hugest.

I’ve been to her show four times. I even held her hand for 30 seconds (and then didn’t wash it for 24 hours). And yes, I actually HAVE talked to her personally – for the thirty seconds while I was holding her hand. 8-)

So, yes that’s my claim to fame.

And, one of my favorite sections of Oprah’s magazine is her “What I Know for Sure” segment, where she highlights a personal revelation that she has about life.

So, in keeping with this idea, I’m going to share with you “What I Know for Sure About Marketing.” It’s just a quick compilation of what I’ve learned over the years.

•    Building a small business is a JOURNEY…you’re in it for the ADVENTURE. You actually never ARRIVE.

•    The minute your stop marketing is the minute your business stops growing.

•    A great marketing plan will help you reach your business goals up to 150% faster.

•    Magnificent marketing is immune to the economy.

•    The secret to small business success? Relationships first, sales second.

•    For your marketing to grab hold of the public, it needs to be bold, different and gutsy.

•    To be a great marketer, you have to move outside of your comfort zone.

•    Show your prospects how you will solve their problems, and you’ve consummated the sale.

•    If you’re not going to be exceptional, then you might as well not be in business at all.

•    Repetition. Repetition. Repetition. Now THAT’s what I call good marketing!

•    A business grows in the exact proportion to its marketing efforts.

•    Here’s the quickest way to small business failure: Blend in with the crowd.

•    Stop INTERRUPTING and start INTERACTING.

•    It is far more impressive what OTHERS say about your business than what YOU say about your business.

•    Marketing is EVERY SINGLE INTERACTION that you have with your clients, prospects and customers.

•    In the world of marketing, it’s always better to be CLEAR than CLEVER.

•    Your prospects are exposed to over 4,000 ads a day…what are YOU doing to get noticed?

•    Get out there and GET NOTICED!

•    The secret to small business success? Take action every day, even when you’re not in the mood.

•    A terrible thing happens without marketing…NOTHING!

•    Stop talking and start doing. I’d rather see imperfect action than a perfect plan.

•    You have TWO choices: 1) Take care of your customer, OR 2) Send them to your competition.

•    The only way to the top is through solid and consistent marketing.

•    Let your small business uniqueness SHINE so bright, it blinds your competition.

•    Only the consistent and persistent marketers survive.

•    The big shots are just the little shots who keep marketing.

•    Small business success is entirely dependent on your marketing efforts.

•    It’s a complete MYTH that you have to spend money to make money in the world of marketing.

•    The customer doesn’t want your “sales pitch.” Instead they’re looking for a relationship.

•    Only market to the small percentage of people who need your product or service and ignore the rest.

•    Always remember that your prospects only spend money when they feel SAFE, HAPPY and GOOD.

So there you have it. A few nuggets of shoestring marketing wisdom that will help you on your small business journey.

Is the Customer Always Right?

Is the Customer Always Right?You’ve heard the old adage: the customer is always right.

You can take that stale, old advice and throw it straight into your circular file because if you have customers, then you know that they come in all sorts of shapes and sizes.

They can be enchanting, funny and utterly delightful. Or, they can be hostile, aggressive and impossible to please.

Obviously, if you’ve dealt with a difficult customer, you know first-hand that they’re not always right. And, sometimes there are just plain old wrong.

But, here’s the problem. Research suggests that your customers are going to share their experiences (good or bad) about your small business with their friends.

Here’s how it breaks down:

  • When you do a GOOD job, your customer tells 3 people.
  • When you do a GREAT job, your customer tells 10 people.
  • When you do a BAD job, your customer tells 25 people.
  • When you get into an ARGUMENT, your customer tells 50 people.

So, even if the customer is wrong, it’s pretty obvious that you need to do everything in your power to avoid getting into an argument.

Here are a few ways to keep the peace when dealing with an aggressive customer:

1.    Remain in control

No matter what, stay in control. Your customer may be ranting and raving like a lunatic, but don’t let their actions antagonize you. A calm, professional approach can actually rub off on your customer and cause them to become a picture of tranquility. (Although, this isn’t always the case!)

2.    Be friendly

If you’ve just been called a nasty name, it’s pretty hard to feel friendly. But, if you want to keep the peace (and remember, you do want to keep the peace), then you’re going to have to pull out all the friendliest tricks that you know.

3.    Never argue

Customers often vent their frustrations about a product or service without having a solution in mind. Listen and allow the customer to vent; oftentimes, just the fact that you listened is enough to make the customer happy.

4.    Cut ties if necessary

If all else fails, sometimes it’s necessary to cut ties with your difficult customer and part ways. You might lose a customer in the short-term, but you’ll most likely be much happier in the long-term. Those difficult customers can literally suck the life out of a small business.

Obviously, your customer isn’t always right. But, it’s your job as a small business owner to step-up to the plate and be the bigger man or woman for the sake of your small business.

Is Your Brand Putting People to Sleep?

Is Your Brand Putting People to Sleep?Just for fun, I decided to take a few minutes to surf through the internet looking for interesting small business promises (better known as the small business tagline).

In just under fifteen minutes, I was able to find the following five brand promises:

1)    We’re #1 in customer service.

2)    We’ll help you succeed.

3)    We’re the best of the best.

4)    We’re not happy unless you’re happy.

5)    We deliver top-quality at bottom dollar prices.

Obviously, these are variations on the same types of brand promises that thousands upon thousands of small business owners are flaunting every day.

And, every single one of them is putting their customers to sleep.

Let’s face it, these brand promises are bland, boring and vague. There’s absolutely nothing about any of these promises that is exceptional or out of the ordinary.

But most problematic is that all of these vague promises are simply what customers expect nowadays.

Like it or not, today’s customer expects top-quality, stellar service and great value.

Why do so many small businesses use lackluster taglines that don’t do a thing for their prospects?

1)    They don’t know any better.

Many small business owners don’t realize the importance of creating a truly unique brand promise to their customers.

Interestingly enough, your business is either going to stand apart or blend in with the crowd. You might as well take control of the situation and make your small business as unique and distinctive as humanly possible.

2)    They imitate their successful competitors.

Many small business owners actually think that copying their more successful competitors is a smart move. Why reinvent the wheel?

Unfortunately, if there is no comparable difference between you and #1, who do you think your customers are going to do business with? It’s a no-brainer.

3)    They don’t put in the effort to create a unique difference.

Creating a unique brand promise takes a good amount of time and effort. It’s definitely not something that you can throw together in a few minutes.

But, it is a task that is essential to the overall success of your small business. It gives you clarity on why you’re different and helps you effectively communicate that difference to your prospects.

So, now it’s time to be honest with yourself.  Are you clinging to a boring, bland small business promise that is putting your customers to sleep? If you are, it’s time to shake things up and make a promise that will cause your prospects to finally sit up and take notice.

50 of my Favorite WordPress Plugins

50 of my Favorite WordPress PluginsOne of the most powerful aspects of WordPress is the plugin capabilities. However, since there are literally thousands upon thousands of plugins available, it can also be incredibly overwhelming.

Here are 50 fantastic plugins that I personally recommend you consider using on your own WordPress blog:

ADMIN TOOLS

1)    Jetpack -  Adds cloud power to your self-hosted WordPress blog.

2)    Server Buddy -  Tests server configuration and hosting issues. It also tests compatibility with WordPress themes and plugins.

3)    WordPress Backup –  Backs up your theme, plugins and images.

4)    WP-DB Manager –  Gives you more control over your WordPress database backups.

ADVERTISING

5)    Awesome Ads –  Integrate Google Adsense into your blog.

6)    Chitika Premium Ads –  Integrate Chitika premium ads into your WordPress blog.

7)    WP125 -  Manages your 125×125 block advertisements.

COMMENTS

8)    Akismet — Protects your blog from comment and trackback spam.

9)    CubePoints – Allows you to award points for each comment posted by visitors.

10)    Disqus Comment System –  An advanced comment system that provides a simple way for your visitors to comment and engage on your blog.

11)    Keyword Luv –  Adds an extra field to your comments where people can enter their website URL.

12)    Liz Comment Count –  Displays a comment count on your blog.

13)    Show Top Commentators –  Allows you to display your top commentators automatically.

14)    Subscribe to Comments –  Allows readers to receive e-mail notifications to follow-up comments.

ECOMMERCE

15)    WP-Ecommerce –  Allows you to provide an online store on your WordPress blog.

16)    Affiliate Program –  Provides a way to create an affiliate program through your blog.

ENGAGEMENT

17)    BuddyPress –  Create an extensive social network on your WordPress blog.

18)    WP Forum –  Integrate a forum into your WordPress blog.

19)    Thank Me Later –  Send an email to thank visitors for leaving a comment on your blog.

20)    WP Greet Box –   Create a custom greeting based on the referral URL of your website visitor.  It also includes support for RSS, Delicious, Digg, Twitter, Facebook and many more.

POST MANAGEMENT

21)    Best Posts Summary –   Automatically generates a daily, weekly, or monthly review post.  Includes both post titles and brief descriptions.

22)    In Series –  Allows you to easily group a series of posts into a series.

23)    No Self Ping –  Prevents your blog from sending pingbacks internally to your other posts.

24)    Popularity Contest –  Monitors your website traffic and gives you reports on your popular posts. Plugin is fully customizable allowing you to set the values used to calculate your posts popularity.

25)    Related Posts –  Uses keywords in your post URLs to display a designated number of related posts.

26)    Related Posts by Category –  Uses category to locate and display related posts.

27)    WP-Super Cache –  Creates a cache of your posts to avoid server load.

SEO

28)    All-in-One SEO Pack –  The Ultimate SEO WordPress plugin. Allows you to set your homepage meta information and automatically generate custom meta information for your individual posts.

29)    Google XML Sitemap -  Creates an XML-Sitemap compliant sitemap supported by Ask.com, Google, Yahoo and MSN.

30)    Mobile Press –  Optimizes your WordPress blog for mobile phone viewing.

31)    Permalink Redirect –  Creates a 301 Redirect to avoid duplicate content penalties with search engines.

32)    SEO Smart Links –  Also great for SEO, this plugin helps engage your users by linking keywords within your site.

33)    SEO Slugs –  This plug-in removes all the unnecessary words from post titles. This makes post titles more search engine friendly!

34)    Simple Breadcrumbs for WordPress –  Allows you to provide your readers with additional blog navigation.

35)    WP-Page Navi –  This widget adds navigation from one page to the other so visitors can easily view your numerous blog posts you’ve worked so hard on.

SOCIAL NETWORKING

36)    Tweetmeme -  Allows your visitors to easily retweet your blog posts.

37)    Sociable -  One of the most popular social sharing plug-ins that supports the majority of social networks.

38)    Add to Any –  Allows your visitors to share your content to a variety of networks quickly and easily.

39)    WP-Email –  Add an “Email This!” button to your WordPress blog.

40)    LifeStream –  Enables you to stream content from your social platforms across the social waves to your website by leveraging RSS feeds.

41)    LinkedIn Share Button –  Allows your visitors to share content on LinkedIn.

42)    Facebook Live Stream –  Provides live streaming from your Facebook fan page.

43)    Facebook Like Box -  Allows visitors to “like” your Facebook fan page In addition, it displays photos of your fans, number of fans and recent Facebook activity.

44)    Sexy Bookmarks -  Allow your visitors to share your content with striking buttons that you place in your blog.

45)    TwitterCounter –  A cute button that you place as a widget to display your number of Twitter followers.

TAGS

46)    Better Tags Manager –  Allows you to better manage your tags, as well as convert your categories to tags.

47)    Recommended Tags –  Looks at your post’s content and recommends tags. Includes additional features.

MULTI-MEDIA

48)    All-in-One Video Pack –  Upload, record, import and edit videos directly in your blog posts.

49)    Dynamic Headers -  Display unique headers for each page of your blog.

50)    MP3 Player –  Embed MP3 audios on your blog.

Of course there are amazing new plugins being developed every single day of the week. Please let me know of any plugins that YOU personally recommend!