Redesigning Your Small Business Website from “Blah” to “Ta-Dah!”

Transform your websiteHave you ever visited a website and were absolutely bored out of your mind?

Unfortunately, way too many websites are just big, fat sales brochures yapping on and on about every excruciating detail about the company – right down to a 500-word history on when and why the company was founded. Uggg!

Always remember that your website needs to be about your customer, not about you. Your customer doesn’t give a hoot about when and why your company was founded. All they care about is their problems and finding a solution.

Blah and boring websites are much more common than websites that work. In fact, I’m going to go out on a limb and suggest that most small business owners need to do a complete overhaul of their website in order to bring it from “blah” to “ta-dah.”

The good news is that there are simple and immediate solutions that you can implement in order to keep prospects on your website and convert them to paying customers.

Here is a list of five simple and proven ways to transform your website:

1. Create a clear purpose.

When a visitor comes to your website, your purpose needs to be crystal clear. Do you want the prospect to enter their name and email into a website opt-in form? Are you trying to sell a product or service? Are you interested in educating the prospect over time? Your website should be designed to efficiently guide visitors to the information that they are seeking. It must have a clear and direct purpose.

In the overcrowded world of the internet, you only have three seconds to capture the attention of your prospect. If your visitor is confused (even a little), they are going to leave your website in order to find a more obvious solution.

2. Highlight your benefits.

A prospect visits your site in order to solve a problem or improve their lives. It’s your job to convince them that your product or service will accomplish this. You can succeed in doing this by highlighting the benefits that your prospect will receive if they purchase your product or service.

Will your product make your prospect happier? Will it save them time? Will they be healthier or wealthier? It’s imperative that you convey to your prospect that if they purchase from you, they will receive an obvious and important benefit.

3. Keep it simple.

Time is a precious commodity in today’s world. More than ever before, your visitors are looking for a solution to their problems in a quick and timely manner. They don’t have hours to browse through your website looking for the answer.

Keep your web copy concise and to the point. You should use short paragraphs, bulleted lists and bolded and underlined text to highlight items of importance.

4. Give your visitors reasons to trust you.

As soon as a visitor comes to your site, it’s crucial that they feel that they can connect and trust you. There are a number of ways to increase the trust factor. Make sure that your contact information is prominent and easy to find.

Your website should be free from grammatical and spelling errors. Your site should have the look and feel of a well-established and successful company.

Research suggests that trust must be established for a prospect to either give you their information or make a purchase.

5. Offer your visitors options.

Whether you’re offering a product or service, your sales will immediately increase if you offer your prospects multiple options.

Giving your prospects three distinct price points to choose between is a highly successful model. For instance, if you’re offering a service, you can bundle your service into three different price points that will appeal to different buyers. If you’re offering a product, then offer a low price point, middle price point and a high price point.

When buyers have choices they feel more in control. They appreciate the fact that they are selecting an option that works best for them and their specific needs.

There are numerous ways to keep prospects engaged in your website and convert them to happy clients and customers. If you design your website with a clear and specific purpose, keep things simple, create a sense of trust and offer numerous benefits and options, you’ll soon find yourself with an abundance of new sales, clients and happy customers.

Using Testimonials as a Small Business Marketing Tool

Testimonials as a Small Business Marketing ToolAs a small business owner, you’ve probably realized that it’s a jungle out there! Your competition is fierce, your prospects are skeptical and your marketing budget is sparse.

So, what’s a small business owner to do? One of the best ways to beat your competition and convince your prospects that you’re the real deal (all on a shoestring budget) is to tap into the power of testimonials.

Here Are 7 Reasons Why Testimonials Are a Powerful Marketing Tool:

1. Understand That Your Prospects Are Overexposed To Ads. As a small business owner need to be aware that your prospects are exposed to over 4,000 ads every single day. They are forced to sift through TV ads, radio ads, newspaper ads, billboard ads and internet ads.

Therefore, in order to notice your marketing message, you need to provide a little extra icing on the cake. A testimonial from an elated customer helps get you noticed.

2. Understand That Your Prospects Are Skeptical. Your prospective customers and clients are used to reading ad-copy that is self-promotional, farfetched and sensational. As a result, they are skeptical to believe what small business owners say about themselves.

Therefore, it’s your job to provide an outside perspective about your business. It’s always ten times more convincing what others say about you than what you say about yourself.

3. Use Your Customers Real Words. Many small business owners feel the need to improve the testimonials of their customers. It’s important that you use the exact words and phrases of your clients and customers. Obviously, keeping the testament in their own words maintains a real authenticity.

4. Use Your Customers Full Names and Contact Information. With the large amount of skepticism surrounding the internet, you never want a testimony from Joe B. from New York. This simply doesn’t cut it. Even if your customer is a real person, if you don’t use their full name and contact information, you won’t be believed.

In fact, if you aren’t able to supply your customer’s full name and contact information, you shouldn’t include their information at all.

5. Use Your Customers Pictures. As the saying goes, “A picture is worth a thousand words…” When you are able to include your customer’s picture in addition to their personal information, it is much more believable. Therefore, always include a picture when you can.

6. Use Specific Data When Possible. There are two types of customer testimonials. There are general testimonials when customers talk about the general reasons that they are happy with your products and services.

For instance, “Joe Brown is just a fabulous consultant. I have loved working with him over the past year.” Although this testimony can give your prospects an overall idea of your products and services, it isn’t as compelling as a specific testimony.

However, when your customer is able to provide specific data, it will be a much more powerful testimony. Here is an example of a specific testimony: “Joe Brown helped me increase my website conversion rate by 300%. As a result, I ended up with $12,000 of new business in less than 3 months.” Obviously, this statement shows your prospective clients and customers exactly and precisely what they can expect by working with you.

7. Always Ask For Permission. This may seem like an obvious statement, however you want to ensure that you have written permission from your customer or client before you use their personal information. In addition, you want to let them know where you will be using the testimonial as well.

Obviously, testimonials add credibility, validity and integrity to your small business. Therefore, make sure to gather this marketing gem from your clients and customers on a regular basis. It’s a shoestring marketer’s dream come true!