7 Deadly Twitter Sins

7 Deadly Twitter SinsMany years ago, a man is following a path through a deep, dark forest. Suddenly, he loses his way and becomes lost. He is able to find many paths that lead him nowhere and eventually gives up ever finding his way back to the right path. At the pinnacle of his despair, he is rescued by a great man and brought to a terrible place that reads “”Abandon all hope, ye who enter here.”

All who reside in this place have lost all faith and have no possibility for a better life.

Do you remember this famous allegory? It’s one that I taught many times as a high school English Teacher. It’s the epic poem, “The Divine Comedy” by Dante Alighieri.

In the poem, Virgil guides Dante through the nine circles of Hell. The circle of Hell are concentric and each level houses greater sinners and, of course, greater punishments.

But, even if you’ve never read Dante, you may be familiar with the seven deadly sins: lust, gluttony, greed, sloth, wrath, envy and pride.

So, what does Dante have to do with marketing? What an excellent question.

Many well-meaning small business owners are committing one (or more) of the seven deadly sins, every single day, on one of today’s most popular marketing platforms: Twitter.

So, let’s run through the seven deadly sins one more time to ensure that you’re not in danger of falling deep into Twitter hell.

Lust: Many small business owners join Twitter in hopes that it will make them rich beyond their wildest dreams. In my opinion, one of the main reasons that Twitter has such a high drop-out rate is that small business owners are lured in by the promise of easy money, and when it doesn’t happen immediately, they give up. Twitter is a relationship tool. It’s not a “get-rich-quick” platform. Ironically, as you develop more exposure and start acquiring loyal followers and fans, you’ll begin generating more prospects, leads and sales. But, like any marketing tool, it takes patience and persistence to reap the rewards.

Gluttony: Twitter is an amazing marketing tool. But, it should be one of many marketing tools in your toolkit. If you’re spending more than thirty minutes a day Tweeting, your small business is suffering. Twitter addiction is not going to grow your small business. As Aristotle once taught, “everything in moderation” and that includes Twitter as well.

Greed: One of the main advantages of social media is the chance to share what you learn with others. If you refuse to link to content that will help your followers, you’re going to lose followers quickly. Social media only works if you spread your knowledge around.

Sloth: Social media is a NOW environment, not an “I’ll get to it later” industry. When prospects Tweet you questions, make comments and interact, you need to respond – immediately. If it takes you too long to react, the opportunity will vanish.

Wrath: Twitter has its share of offensive, boorish and bad-mannered folks. You should never allow these types of people to provoke you.  Remember, you can never take back what you post on Twitter; it’s there forever and ever.  Instead of responding in a wrath of fury to a thoughtless individual, simply block them without saying a thing. They won’t be able to Tweet with you ever again.

Envy: Don’t get obsessed with how many followers someone has or become jealous of their Twitter success. Chances are that they’ve been Tweeting with consistency for quite some time. The good news is that Twitter is a medium that be accessed and learned by any small business owner. Study, interact and network with others; but, don’t get wrapped up in their success.

Pride: Twitter is not the place to demand attention and shout out to the world how wonderful and amazing you are. Twitter is social, collaborative and interactive. You are part of the Twitter community to make connections and help others. If you stubbornly try to sell your products and services directly from the Twitter platform, you will fail.

So, if you’re committing any of these Twitter sins, there’s still time to slow down and find your way back to the true Twitter path. Dante would be proud.

Avoid These 5 Twitter Mistakes

Twitter MistakesI admit it. I’m a Twitter gal and I absolutely love what Twitter can do for small business owners. It produces massive visibility, it’s a top-notch lead generation tool and a powerful networking platform.

Unfortunately, Twitter continues to mystify many small business owners who aren’t quite sure what all the fuss is about.

The good news is that Twitter doesn’t have many rules. It’s by in large all about using common sense, being polite and exercising good judgment.

But, that being said, here are five ways to ensure that your Twitter experience is a tragic disaster:

1. Toot your own horn too much.

Obviously, you are passionate about your small business and want to let the world know about its strengths and virtues. However, Twitter is not an advertising platform. It’s a social community. When you constantly shout sales pitch to your followers, they’re going to unfollow you. Instantly. Instead, try to immerse yourself in the Twitter community and join the conversation.

2. Use the default Twitter profile.

If you’re using Twitter as a marketing tool for your small business, then you need to avoid the default Twitter profile. That cute, little default cloud background is certainly not doing your small business any favors. Take a few minutes and put together a customized Twitter profile and brand your small business by utilizing all of that valuable advertising space. (And no excuses, you can even do this for free at MyTweetSpace.)

3. Tweet once a week.

Your followers have hundreds, if not thousands of Tweets flowing through their Twitter stream on a daily basis. If you think that your weekly Tweet is going to get noticed, you need to reset your thinking. Twitter works best when your followers see your Tweets flow through their stream again and again. Repeated exposure is the only way to get noticed on Twitter.

4. Don’t interact with your followers.

There are all sorts of nifty Twitter automation tools that can help manage your time on Twitter. And I’m a big believer in sending out a few automated Tweets. But, if you want Twitter to work, you actually need to personally log into your account and send out Tweets. Answer questions, retweet your followers, make conversation. Your followers want to see a real person in front of your small business. They’re not looking for a bunch of automated, impersonal Tweets.

5. Give up too soon.

This is one of the most common problems of Twitter. In fact, Twitter has one of the highest “drop-out” rates of any social networking platform. And, it’s a shame. Small business owners everywhere, start on Twitter only to drop out a week later. Twitter isn’t an instant fix for your business. It’s a relationship tool and relationships take time to develop. So, give Twitter the time that it deserves and it will reward you.

Whether you’re a Twitter newbie or a seasoned Twitter professional put these five tips into play and make your Twitter experience one that truly benefits and grows your small business.

3-Steps To Twitter Time Management

3 Steps to Twitter Time ManagementSo, you’ve jumped on the Twitter bandwagon and have embraced the experience wholeheartedly.

You’re doing everything that you should be doing, Tweeting out industry tips, quotes and strategies, connecting with targeted followers and spreading the word about your small business.

But, there’s one problem. You’re spending hours a day on Twitter. You don’t have time to write your blog posts, you aren’t sending out press releases and worst of all, you haven’t spent the time that you should on your small business.

So, what’s a Twitter-lover to do?

Here are three quick and easy ways to manage your time on Twitter:

1.      Consolidate.

Your Twitter home page isn’t configured for time-management. It’s cumbersome and requires you to click back and forth between screens in order to access your Twitter stream, replies, and messages.

Instead, use a software application such as Tweetdeck to organize and categorize your Tweets all in one place. The best part is that it’s a free application that no Tweeter should be without.

2.      Automate.

There’s no reason why you need to log into your Twitter account several times a day, just to send out industry quotes and tips. There’s software that can do the job for you. My personal favorite is Socialoomph and it allows you to preload Tweets and schedule to send them out at a later date.

I’ve actually gone so far as to load dozens upon dozens of small business marketing quotes into Socialoomph and drip them out to my followers over time. That way, my followers see me and my small business pop into their Twitter stream several times a day (and most don’t even realize that the process is completely automated). It’s the perfect way to generate massive visibility around your brand.

3. Communicate.

Of course Twitter is a social network and it won’t work if you depend solely on automation. Therefore, get involved in the conversation and ask and answer questions, retweet interesting posts and interact with your followers. You should strive for a few minutes of personal involvement on Twitter about three times a day.

Even though Twitter is a fantastic marketing platform, it is only one of many marketing tools that you should be utilizing to spread the word about your small business.

Therefore, put these three tips into play to ensure that you’re not wasting valuable time and energy Twittering away your day.

Branding Your Small Business Through Your Twitter Profile

Brand Your Small Business Through Your Twitter ProfileOnce you’ve signed up for a Twitter account, Twitter gives you a few generic backgrounds to use on your Twitter profile page. Unfortunately, using the default Twitter background is the best way to “bore” your followers to death.  (Yawn!) Not to mention that you’re letting an opportunity to brand your small business slip through your fingertips.

If you want to stand apart from your competition (as any small business owner does), then you’ll undoubtedly want to create a unique and customized Twitter profile.

One of the wonderful parts of Twitter is that you’re able to upload your very own customized background. Obviously, there are many benefits for creating, customizing and personalizing a Twitter background for your Twitter account. The best part is that it doesn’t need to be expensive or technically challenging.

However, before we explore how to create your Twitter background, let’s look at why your business would benefit from a customized background.

1.  Business Branding.

Creating a Twitter background that showcases your small business colors, logo and business personality, helps grow and extend your brand.

2. Creativity and Personal Expression.

You have the ability to capture the attention of your prospective clients and customers as soon as they land on your Twitter profile page. Through the use of interesting design, creative graphics and a bit of imagination, you can make a strong statement through your Twitter background.

3. Additional Business Information.

You have the option to add additional information about your small business through the use of a customized background. This is incredibly important since you are only given a 160 character bio. You can choose to add logos, marketing messages, marketing taglines, additional URLs and links to your other social media sites.

It doesn’t matter if you are a Photoshop expert or technically challenged, here are three ways to fully customize your Twitter background:

1.  Do-It-Yourself

If you are handy using a design program like Photoshop, you can design your own Twitter background.  The most important design element to keep in mind is that your image should be approximately 1600 pixels wide by 1200 pixels tall. This will allow all browsers and screen resolutions to easily view your Twitter background.

In addition, if you are adding a left-hand column in your Twitter background, you’ll want to ensure that the design is smaller than 225 pixels. This way your column won’t interfere with your center Twitter content.

2) Upload a Free Theme

There are dozens of services that allow you to upload free, semi-customizable themes for your Twitter background. It’s a fairly straight-forward process and you can customize and upload your free theme by using one of the following services:

http://www.MyTweetSpace.com

http://www.TwitrBackgrounds.com

http://www.FreeTwitterDesigner.com

http://www.TweetStyle.com

3) Order a Customized Theme

If you would like a fully, customizable theme you can have one designed, for a fee.  Here are three services that will put together a fully customized Twitter profile for you:

http://www.TwitArt.com

http://www.TweetStyle.com

http://www.TwitrBackgrounds.com

So, if you are going to use Twitter as a marketing tool for your small business, make sure that you add a bit of “bling” to your Twittering efforts!

All I Really Need to Know About Twitter, I Learned In Kindergarten

All I Really Need to Know About Twitter, I Learned In KindergartenThere are still plenty of small business owners who don’t quite understand the whole Twitter phenomena. Sure, they understand the basics behind Twitter like how to open up an account and how to send off a Tweet.

But, what they don’t grasp is the sheer power behind this social network. Once you understand how to utilize Twitter, it becomes a dynamic marketing tool that brings you loads of leads and eventually makes you oodles of sales.

And just as author Robert Fulghum compares life to kindergarten, we can also compare Twitter to kindergarten.

Here are five simple reasons why Twitter is “child’s play” (as long as you play by the rules):

1.      Play fair. Believe it or not there actually are “rules” to follow on Twitter. Some of the rules are official (no spamming, no defaming, no aggressive behavior), and some are set by the community itself. And, the rules from the Twitter community couldn’t be simpler: listen and interact.

2.      Don’t hit people. There’s nothing worse than getting hit square on the head by a Twitter spammer. (And, as soon as you’re part of the Twitter community, you’ll meet plenty of them!) So, never, ever aggressively sell yourself or your products. Not only will no one like you or play with you, you’re likely to get kicked right off of Twitter.

3.      Share everything. Twitter is a place to share tips, hints and strategies about your industry. So, go ahead and share a link to your latest blog post, share a link to a great podcast and forward a favorite industry quote.

4.      Say you’re sorry if you hurt someone’s feelings. If you accidentally offend someone or make someone sad, go ahead and say you’re sorry. Always remember that your followers are real people with real feelings…if you think of them that way, you are destined to succeed!

5.      Live a balanced life. Sure, once you “get” Twitter, you’ll be giddy with how powerful it can be. In fact, you may even be tempted to spend hours a day connecting with your Tweeple. But, make sure that Twitter is just one of the marketing tools in your marketing toolbox. Balance your marketing and balance your life.

So, the next time you’re on Twitter, look at it through the eyes of a child, you may see that it’s not so difficult after all.

3 Twitter No-No’s

Twitter MistakesEven though there are countless ways that you can use Twitter to build your small business, there are also some obvious activities that you want to avoid at all costs.

Not only will engaging in these activities hurt your business, they can even cause Twitter to suspend your account.

So, avoid these 3 Twitter No-No’s:

1) No spamming. Spamming consists of sending out the same message over and over again (especially if you are sending out your message to the same people over and over again.)

One common practice in Twitter is to send out an automatic Direct Message (DM) to all of your new followers.

I strongly suggest that you avoid this practice. The reason is fairly simple. Many of your followers consider the use of automated DM’s “spam.” Furthermore, people in the Twitter community are allowed to report you for spamming. If enough do, then Twitter can suspend your account instantly. And, once you’re suspended, it’s virtually impossible to get reinstated.

If you do want to welcome new followers, then welcome them personally in a tweet post.

2) No hard-selling. It won’t take long before you notice how many people use a “hard-sell” approach on Twitter. Instead of interacting with their followers and adding value, they blatantly sell themselves and their businesses. Obviously, this approach will only backfire. Your followers will quickly unfollow you, and you’ll build negative buzz about your business. Remember, it’s always about relationships first, sales second. So, leave the hard-selling approach to the used-car salespeople.

3) No “hands-off” approach. Twitter is a social community and if you want to succeed through this tool, you need to be – social. You won’t do well if you automate all your posts and refuse to interact with your followers. If one of your followers asks you a question, answer them. If you notice that someone is facing a problem that you can solve, offer the solution. I suggest that at least three times each day you make a real effort to get social with your Twitter followers. Mingle with your followers and help them realize that there is a real person behind your business.

If you refuse to spam or sell yourself and instead make an effort to relate and interact with your followers, you’ll soon find Twitter a powerful tool that can move your small business forward.

Building a Targeted Twitter Following

Building a Targeted Twitter FollowingMany small business owners hop onto Twitter and aren’t quite sure how to find people to follow.  So, they simply start following anyone and everyone. Of course, they’re hoping that 50% of these people will follow them back and that their Twitter following will grow beyond their wildest dreams.

One of the most important aspects of Twitter is building a “targeted” Twitter following.  Keep in mind that it’s more important to have 500 targeted Twitter followers (related to your industry) than 5,000 general followers (unrelated to your industry).

The best way to begin to build a targeted following list is to follow Tweeters in your own industry. If 50% of your target market follows you back, then, and only then, have you struck gold.

Here Are 6 Ways For Finding Tweeters To Follow:

1) Follow Those You Respect and Admire. This is always a great place to start. Begin following anyone whom you respect, admire or simply want to establish a Twitter relationship with.

2) Follow @MrTweet. He will send you personalized recommendations of people for you to follow.

3) Follow Your Competitors. Remember, you want to keep an eye on your competitors, therefore, follow any competitors within your own industry.

4) Use The Search Tool In An Outside Application. If you sign up for a free account with SocialOomph, you will have access to their search tool. Once you enter the search term that relates to your industry, SocialOomph will present you with hundreds (if not thousands) of targeted people to follow.

4) Perform a Twitter Search. Twitter has its own “search tool” that you can access at: http://search.twitter.com You can type in keywords to locate Tweeters in your industry or locality.

5) Perform an Advanced Twitter Search. If you are interested in performing an advanced search, you can go to: http://search.twitter.com/advanced This allows you to highly customize your search based on your keyword specifications.

So, instead of following any Tweeter that you can find, refine your efforts and follow those who are related to your particular industry. This will ensure that you won’t be Tweeting in vain.

50 Tweetable Ideas For The Small Business Owner

What To Tweet AboutOne of the main questions from small business owners regarding Twitter is, “What in the world do I Tweet about?”

You understand that millions of your prospects are on Twitter, you realize that your Tweets should be valuable and educational, but you’re just not sure what to send out to your followers through your Twitter stream.

Here are 50 Tweetable ideas tailor-made for the small business owner:

1)    Share a relevant quote from your industry.

2)    Link to your blog post.

3)    Link to someone else’s blog post.

4)    Share a link to a video at:  www.TwitVid.com

5)    Share industry tips.

6)    Ask questions.

7)    Answer questions.

8)    Share a cool, new tool that you just discovered.

9)    Start a new # discussion within your industry.

10)    Join a # discussion within your industry.

11)    Re-tweet relevant tweets that your followers will enjoy.

12)    Share a picture at: www.TwitPic.com

13)    Link to one of your published articles.

14)    Link to someone else’s published article.

15)    Share a link to one of your recent press releases.

16)    Post updates while attending a conference.

17)    Share a link to your podcast.

18)    Let your followers know about an upcoming interview.

19)    Brag about your favorite clients and customers.

20)    Ask for help solving a problem.

21)    Share a link to your online radio show.

22)    Create informal mastermind groups at: http://grouptweet.com

23)    Generate quick polls at: www.TweetPoll.com

24)    Give away free stuff (ebooks, reports, audios, etc.)

25)    Review a product pertinent to your industry.

26)    Review a book relevant to your industry.

27)    Set up a #TweetUp to meet your twitter friends in-person.

28)    Offer great customer service.

29)    Find Joint Venture partners.

30)    Brag about a job well done by another company or individual.

31)    Provide your expert opinion.

32)    Tweet out your eZine.

33)    Promote your live event.

34)    Promote your virtual event www.Tweetvite.com

35)    Showcase your work.

36)    Promote your new product or ebook.

37)    Host a contest.

38)    Build relationships with bloggers.

39)    Build relationships with PR people.

40)    Share a link to your Hubpage: www.Hubpages.com

41)    Share a link to your Squidoo lens: www.Squidoo.com

42)    Announce the upcoming launch of a new product or service.

43)    Redistribute content.

44)    Share a link to a powerpoint presentation on www.SlideShare.com

45)    Take questions from the audience whenever you participate in a teleseminar or conference.

46)    Form a group for your customers and clients at: http://grouptweet.com

47)     Tell an industry joke.

48)    Rant about something not done well in your industry.

49)    Solve a problem that your target market is facing.

50)    Toot your own horn. There’s nothing wrong with a little self-promotion.

Your Twitter Bio: What Does It Say About Your Small Business?

What Your Twitter Bio Says About YouYour Twitter bio gives you exactly 160 characters (no more, no less) to let your prospects know who you are, what your business brand is all about and precisely why they should do business with you and no one else.

So, the million dollar question is, what are you doing to add a little bling to your 160-word Twitter bio?

Well, if you take even five minutes to peruse a varying collection of Twitter bios, you’ll find that most small business owners obviously haven’t given much thought, time or energy to this seemingly simple task. (Let’s face it, 160-words isn’t exactly a doctoral dissertation.)

Interestingly enough, after perusing hundreds of Twitter bios, I found that there were three “Twitter bio themes” that seemed to keep cropping up again and again (and, again).

So, in no particular order:

1) Twitter Theme Bio #1: The “Who Cares” Twitter Bio

ACTUAL TWITTER BIO: “I’m an accountant in the New York area with 15 years of experience. I’m currently taking on new clients.”

Yaaaaawn! (I’m sorry, please excuse the yawn.)

Really, who cares? Believe it or not, Joe’s prospects don’t care about how much experience Joe has or if he’s taking on new clients. At the end of the day, all Joe’s prospects care about is what Joe can do for them and how Joe can improve their life.

2) Twitter Theme Bio #2: The “Annoying” Twitter Bio

ACTUAL TWITTER BIO: “It’s time to change your life. I’ll show you how to make $25,000 in 25 days.”

Ish! (That’s a beloved word from my Scandinavian grandpa…meaning “icky.”) Obviously, I chose an extremely sleazy, spammy example of the “Annoying Twitter” bio. But, the point remains: don’t aggressively flail yourself onto your target market. Forceful, pushy and offensive Twitter bios are not going to pay the rent. Remember, Twitter is a social media tool that is meant to build relationships and, you can’t build relationships through a blitzkrieg assault.

3) Twitter Theme Bio #3: The “Forgot To Fill It In” Twitter Bio

ACTUAL TWITTER BIO: Blank (Nothing has been filled in…) But, the crazy part is that this particular Twitter user had sent out over 10,000 Tweets. That just seems like a lot of fast and furious Tweeting without anyone ever knowing who you are and what business you represent.

It’s true. Every so often I actually come across a blank Twitter bio. Nothing, nada, zilch. Now, I actually don’t know if the Twitter owner forgot to fill out their bio, or simply thought that the bio is an unnecessary luxury. But, come on, if you’re going to take the time to Twitter, fill out the bio…it’s only 160 words.

What are some interesting Twitter profile themes that you have come across?

How To Promote Your Twitter Profile

How to Promote Your Twitter ProfileObviously, you want your target market to have plenty of opportunities to find your Twitter account and follow you.
Here are a few ways to promote your Twitter profile:

Your Email Signature. It’s becoming common practice to include your Twitter handle in your email signature. You probably already place your blog or website URL in your email signature, so why not add your Twitter handle as well?

Your Website. Obviously, you want to have a Twitter icon on your website so that people who visit your website have a chance to follow you on Twitter.

Your Blog. Your blog is a great place to promote your Twitter account because you are already reaching an online audience. You should take a two-step approach.  First, place a Twitter icon in your blog’s sidebar and second, promote your Twitter handle in your posts every so often.

Your Ezine. If you have an email newsletter, you can write about Twitter and link to your profile or put it at the bottom of your template, so that each email has a link to your account.

Presentations. If you do any public or online speaking why not include your Twitter account on the last slide of your presentation?

Your Business Card. I highly recommend including your Twitter handle on your business card.

Your Articles. Whenever you write an article for a magazine, news website or guest post on a blog, include your Twitter handle in your byline.

Promotional Products. If you’re really serious about promoting Twitter, you can certainly take it to the next level:

- Twitter T-shirts: http://www.twitter-tshirts.com

- Twitter mugs: http://www.zazzle.com/twitter+mugs

- Twitter bumper stickers: http://www.zazzle.com/twitter+bumperstickers

So, if you want to bring in loads of new Twitter followers, make sure to promote your Twitter profile in as many places as possible.